Promoting Confidence Through Compassion
The Office of the Ombudsman acts as a single point of contact for family members, advocates, and other concerned citizens who are interested in reporting complaints on behalf of youth
under supervision to the Georgia Department of Juvenile Justice.
Complaints may be submitted via written letter, e-mail at firstname.lastname@example.org or by calling toll-free 1-855-396-2978.
You may also visit our website at www.djjnewsandviews.org/djjombudsman to complete an on-line referral form.
WHEN SHOULD I CONTACT THE OFFICE OF THE OMBUDSMAN?
Before contacting the Ombudsman, you should try to resolve the complaint through the DJJ grievance process. If the problem remains unsolved, contact the Ombudsman’s office for further assistance.
If you feel you have a legitimate concern pertaining to the care and safety of a youth to include physical and sexual abuse, threats, harassment, medical and/or mental health treatment, please contact the Ombudsman for immediate assistance.
Many concerns can be addressed by the youth’s counselor or the facility director. If you need further assistance, the office of the Ombudsman will make every effort to address your concerns.
MISSION OF THE DJJ OMBUDSMAN
The mission of the DJJ Office of the Ombudsman is to foster citizens' confidence in the Georgia Department of Juvenile Justice by promoting the principles of integrity, fairness, and accountability.
VISION OF THE DJJ OMBUDSMAN
The Office of the Ombudsman will provide the highest level of accountability and transparency for the youth who have been placed in the care/supervision of the Georgia Department of Juvenile Justice.